eatures guarantee you the right to exchange or return within 14 days from the date of receiving the order, provided that the items are in their original condition upon purchase and not used, based on the following cases:
If the product contains any manufacturing defect, you have the right to exchange it for the same product or any product of the same value or higher features with the original invoice for the product without shipping charges, or if you want to return the amount and we receive the product from you within 14 days from the date of receipt
The shipping company's policy is not to open the shipment at the time of receipt, but you can receive it while you are reassured and the features guarantee you your right completely within the limits of the policy at hand.
The policy does not apply to discount models
In the event of a problem, please contact customer service
How can I return the product?
1. Contact customer service to request a return
2. Submit the return request, indicate the request number to be returned, and confirm the private data
3. Prepare your product(s) with the invoice after filling out the return form
4. In the return form, please select the products that you want to return, as well as the number of items that will be returned, and explain the reason.
5. If you lost your bill return form, you can contact customer service.
6. Once you have completed the above steps, you can hand over your returned products to a company representative
7. The customer is given a copy of the return bill of lading for easy tracking
Refund period
The average refund period is 30 days, although it varies from one bank to another for credit cards. Please refer to the following information regarding the refund process for cash on receipt
Refund process
*Products are inspected upon arrival in our warehouse.
* For suitable products that are accepted, your money will be returned to you according to the method of payment. that you used
* If your order is by payment upon receipt, your money will be returned to your account with us, where you can use this money in your next orders or request a transfer to your bank account by contacting customer service
When your refund has been processed, you will receive a confirmation message from us
